During the first weeks of my internship, I focused on identifying the stakeholders and conducting user research. I interviewed several (potential) users, I segmented users into groups and created personas and empathy maps. Some of those artifacts I created on my own, others I created in collaboration with my mentors or by organizing brainstorm sessions.
After the first weeks, I worked out the current user workflows and summarized user pain points. I organized an ideation workshop with the team and with stakeholders where we came up with great ideas to improve the platform. After that, I prioritized the ideas and created three hills (an IBM Design Thinking approach for setting project goals). Due to confidentiality, I can't describe the platform and artifacts that I'm working on in detail.
Working on this project is really helping me in improving my web and UX design skills. I do a lot of research before making design decisions (using IBM Design Thinking principles) so that users can efficiently use the new IBM platform. I learn how I can apply design thinking to a design process optimally and the complexity of the project is challenging too. Also, working in a multidisciplinary Scrum/Agile team with people from different backgrounds is a great experience.