I currently work as a Front-End & UX Designer Intern at IBM Center for Advanced Studies Benelux where I'm writing my thesis as an undergraduate intern. I research, conceptualize and design the look and feel of a new online crowdsourcing platform. On this platform, users can manage their own application, but at this moment, they need help from our department to do this optimally. I use the IBM Design Thinking framework to improve the platform.

Work: Research, Concepting, Design
Highlights: IBM Design Thinking

Project Goal

How can we design the interface and user assistance of our platform in such a way that users can manage their own application independently?

What I do

During the first weeks of my internship, I focused on identifying the stakeholders and conducting user research. I interviewed several (potential) users, I segmented users into groups and created personas and empathy maps. Some of those artifacts I created on my own, others I created in collaboration with my mentors or by organizing brainstorm sessions.

After the first weeks, I worked out the current user workflows and summarized user pain points. I organized an ideation workshop with the team and with stakeholders where we came up with great ideas to improve the platform. After that, I prioritized the ideas and created three hills (an IBM Design Thinking approach for setting project goals). Due to confidentiality, I can't describe the platform and artifacts that I'm working on in detail.


Upcoming work

The hills provide the main objectives for the project I am currently working on. They mainly focus on onboarding and assisting users and designing an easy way for non-technical users to manage the platform. At this moment, I am working out the prototypes. I test the prototypes with sponsor users to see how they react and to hear what they like and do not like. I regularly check with team members to see what is possible and I conduct literature research to understand more about great practices in designing user interfaces and assisting users. Finally, I'm going to provide recommendations for the platform and implement those ideas using HTML, CSS and JavaScript (and Adobe Illustrator for the graphic assets).

Working on this project is really helping me in improving my web and UX design skills. I do a lot of research before making design decisions (using IBM Design Thinking principles) so that users can efficiently use the new IBM platform. I learn how I can apply design thinking to a design process optimally and the complexity of the project is challenging too. Also, working in a multidisciplinary Scrum/Agile team with people from different backgrounds is a great experience.